Your Privacy Is Our Responsibility
Your personal information is completely secure at 229bd. Read this policy to learn in detail how we collect, store, and protect your data.
Introduction and Purpose
229bd ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. When you visit our website 229bd.cam, register an account, or use any of our services, you share certain personal information with us. This privacy policy ("policy") explains how we collect that information, why we collect it, how we use it, and how we keep it secure.
By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform or contact our support team.
1. What Information We Collect
We collect only the information that is necessary to provide our services and to help ensure your security.
Personal Identity Information
Information provided at registration: full name, date of birth, mobile number, and email address. This information is used to verify and manage your account.
Financial Information
The details of your preferred payment method for deposits and withdrawals — such as bKash, Nagad, Rocket, Upay, or bank account details. We do not store full card numbers or PINs.
Technical Information
IP address, browser type, operating system, device identifier, session logs, and cookies. These help us improve the security and performance of our services.
Gaming and Betting Activity
Your betting history, game activity, win and loss records, preferred game categories, and time spent on the platform. This information is analysed to ensure responsible gaming.
Communication Information
All messages and requests you send via live chat or email. These are kept for a defined period to improve our support quality and for dispute resolution.
Verification Documents
National ID or passport details, if identity verification (KYC) is required. These documents are stored in encrypted form and can only be accessed by authorised staff.
2. How We Use Your Information
2.1 Providing and Managing Services
Your information is used to create and manage your account, process deposits and withdrawals, issue bonuses, and manage betting and gaming activity. This information is also needed to correctly apply our welcome bonus (up to 120% worth ৳8,000) and VIP rewards programme.
2.2 Security and Fraud Prevention
229bd analyses your information to protect your account and to prevent fraudulent activity, money laundering, and unauthorised access. If an unusual transaction is detected, we will contact you immediately.
2.3 Improving Service Quality
By analysing users' gaming experiences, preferred categories, and platform usage patterns, we add new features, improve existing services, and create a better gaming environment.
2.4 Support and Communication
Your contact information is used to provide our 24/7 live chat support, send email responses, send important account notifications, and send relevant promotional messages. You can request to stop receiving promotional messages at any time.
2.5 Responsible Gaming
By monitoring your betting behaviour, we take the necessary steps to ensure responsible gaming. If someone appears to be at risk of excessive gaming, we may offer supportive guidance and, where needed, provide the option to set limits.
2.6 Legal and Regulatory Compliance
To maintain compliance with applicable laws and regulations, handle legal claims, and follow the directions of regulatory authorities, we may retain certain information for a defined period.
3. Cookies and Tracking Technology
Cookies are small text files that your browser receives from our server and stores on your device. 229bd uses the following types of cookies:
- Essential Cookies: Without these, the site cannot function properly. They are required for login sessions, security verification, and core functionality.
- Functional Cookies: These remember your preferences — such as preferred game categories, language settings, and display preferences.
- Analytics Cookies: These help us understand site usage patterns and improve service quality. This information is kept fully anonymous.
- Security Cookies: These prevent fraudulent access and unauthorised logins.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some platform functionality.
Important Information About Cookies
229bd never uses third-party advertising network cookies. All our tracking is solely for improving our own services and for your security. We do not track your browsing history from other sites.
4. Sharing Information and Third Parties
229bd never sells, rents, or transfers your personal information to third parties for commercial purposes. Only necessary information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Payment processors (such as bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), technology service providers, and security specialists receive only the information needed for their specific tasks. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
We may be required to disclose information to comply with a court order, government directive, or applicable law. In such cases, only the minimum information legally required will be provided, and where possible, you will be informed in advance.
4.3 Fraud Prevention
Necessary information may be shared with security agencies to assist in investigating specific cases of fraud or criminal activity. This is always done in the interest of your safety and the safety of the platform.
4.4 Business Transfers
If 229bd ever undergoes a business restructuring, merger, or sale, your information may be transferred to new management. In that case, the standards of this privacy policy will remain in effect.
5. Data Security Measures
229bd applies industry-standard technical and organisational security measures to protect your information. Our secure and reliable platform uses the following layers of protection:
SSL Encryption
All your data transmissions are protected by 256-bit SSL encryption — banking-level security.
Encrypted Storage
Stored data is protected with encryption. Passwords are never stored directly — only secure hashes are kept.
Controlled Access
Sensitive information can only be accessed by authorised staff. All access is logged and regularly audited.
Real-Time Monitoring
Our systems are monitored 24/7. Any unusual activity is automatically detected and addressed.
Keep Yourself Secure
Alongside our technical protections, it is important that you also take some precautions: use a strong and unique password; do not share your login details with anyone; avoid logging in on public Wi-Fi; if you notice any suspicious activity, notify our support team immediately.
6. Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of data and its purpose:
- Account Information: For as long as the account is active and for a defined period after closure as required by applicable law.
- Financial Transaction Records: A minimum of five years, in accordance with legal and regulatory requirements.
- Verification Documents: For a defined period after account closure, as required by regulatory rules.
- Support Communications: For a maximum of three years, for dispute resolution purposes.
- Marketing Preferences: Until you withdraw your consent.
- Technical Logs: Typically up to 90 days.
After the defined period, data is securely deleted or fully anonymised so that you can no longer be identified.
Your Control
You can request deletion of your data at any time through our support team. We will fulfil any request to delete data retained beyond legal obligations within a reasonable time.
7. Your Rights
As a 229bd user, you have the following rights over your personal information:
Right of Access
You have the right to request information about what data we hold about you.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request deletion of your data beyond what is legally required.
Right to Portability
The right to receive your data in a structured, machine-readable format and to transfer it elsewhere.
Right to Restrict Processing
In certain cases, you have the right to request that the processing of your data be limited.
Right to Object
The right to object to your data being used for certain purposes, particularly in the case of direct marketing.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or by email at [email protected]. We will verify your identity and process your request within a reasonable time.
8. Protection of Minors
229bd is strictly not for anyone under the age of 21. We do not knowingly collect any information from minors or provide them with any services.
We verify age at registration and may request additional proof if needed. If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
21+ Only
This platform is for those aged 21 and above only. Play responsibly.
9. Changes to the Policy
229bd may update this privacy policy from time to time. For any significant changes to the policy, we will:
- Display a notice on the platform;
- Notify registered users by email;
- Update the "Last Updated" date at the top of this page.
Continuing to use the platform after changes have been made means you are considered to have agreed to the new policy. If you do not agree with the changes, you may request to close your account.
We recommend that you visit this page regularly and stay aware of any updates.
Our Commitment
We always treat your privacy as our highest priority. Any changes are always made with the aim of increasing your protection, never reducing it. Our goal is to maintain a transparent and trustworthy platform.
10. Contact Us
Have Questions About Privacy?
If you have any questions, concerns, or requests about this privacy policy, our 24/7 support team is always ready. We are able to speak with you in Bengali.